sinartoto Platform Privacy Notice

This page describes what we collect when you use sinartoto and how we keep that data protected. We at sinartoto take your privacy seriously. When you create an account, deposit funds, place a bet on Liga 1, play a slot game, or access our live-dealer tables, we collect certain information. We use that information only to operate our platform, process your payments, settle your bets, and comply with applicable law.

Our sinartoto platform operates across multiple devices—Android app, iOS browser, and web. Regardless of how you access us, the same privacy principles apply. We do not sell your personal data to third parties. We do not use your information for marketing without your consent. We encrypt sensitive data and store it securely.

This notice explains what data we collect, how we use it, who we share it with, how long we keep it, and what rights you have. If you have questions after reading this page, contact our support team.

What data we collect on sinartoto

Account and identity information

We collect your name, email address, phone number, and date of birth when you create a sinartoto account. We also collect your national identity number (KTP, passport, or driver's license) during account verification. This information is required by Indonesian financial regulations and helps us prevent fraud and money laundering.

We collect your residential address and may ask for proof of address (utility bill, rental agreement) during verification. We use this to confirm your identity and ensure you are accessing sinartoto from a supported jurisdiction.

Payment and transaction data

We collect payment method details when you deposit. If you use DANA, e-wallet, mobile banking, local payment, or online payment, we record your e-wallet identifier and transaction reference. If you transfer via e-wallet, mobile banking, local payment, or online payment, we record your bank account number and the virtual-account reference we generate for you. We also collect e-wallet transaction data when you scan and pay.

We store your deposit and withdrawal history, including amounts, dates, and payment methods. We use this data to process refunds, investigate disputes, and comply with financial reporting requirements. We do not store your full bank account number or e-wallet password—only the reference data needed to process transactions.

Betting and gaming data

We collect data about your bets and game activity on sinartoto. This includes which markets you bet on (Liga 1, Piala Indonesia, Champions League, Premier League, badminton, MotoGP), which live-dealer tables you join (blackjack, roulette, baccarat, Dragon Tiger), and which slot games you play (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). We also record your esports bets on Mobile Legends, Free Fire, and PUBG Mobile.

We collect bet amounts, odds, outcomes, and settlement details. We use this data to settle your bets accurately, detect unusual patterns that might indicate fraud or problem gambling, and improve our platform. We do not use your betting history for marketing or share it with third parties.

Device and usage data

We collect information about the device you use to access sinartoto—your device type (Android, iOS, desktop), operating system version, browser type, and IP address. We collect this to optimise our platform for your device, diagnose technical issues, and detect unauthorised access attempts.

We collect usage data such as which pages you visit, how long you spend on each page, and which features you use. We use this to understand how players interact with sinartoto and to improve our user experience. We do not track your activity outside sinartoto.

Communication data

If you contact our support team, we collect your messages, attachments, and any personal information you share in those communications. We use this data to respond to your inquiry, resolve issues, and improve our support process. We keep support records for a reasonable period to help with future inquiries.

How we use and protect your data on sinartoto

Our use of your data

We use your data to operate sinartoto and provide our services. Specifically, we use it to create and manage your account, process your deposits and withdrawals, settle your bets, deliver your winnings, and respond to your support requests. We use your data to comply with Indonesian financial regulations, anti-money-laundering laws, and tax reporting requirements.

We use your data to detect and prevent fraud, unauthorised access, and problem gambling patterns. We may use your data to contact you about account security, payment issues, or important service updates. We do not use your data for marketing unless you have opted in.

Third-party processors

We share your data with third parties only when necessary to operate sinartoto. Our payment processors (the e-wallet and bank partners who handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet transactions) receive your payment data to process deposits and withdrawals. Our identity-verification provider receives your name, ID number, and address to confirm your identity.

Our live-dealer studio provider receives minimal data needed to stream your gaming session. Our analytics provider receives anonymised usage data to help us improve sinartoto. We do not sell your personal data to advertisers or data brokers. All third-party processors are contractually bound to protect your data and use it only for the purposes we specify.

Data retention

We keep your account data for as long as your sinartoto account is active, plus a reasonable period after closure to handle disputes and comply with legal requirements. We keep your transaction history for at least five years to comply with Indonesian financial regulations. We keep your betting history for the duration of your account and a reasonable period after closure.

We delete your personal data when it is no longer needed, unless we are required by law to retain it. If you request account closure, we will delete your data according to our retention schedule, except where legal obligations require us to keep it.

Your rights regarding your data

You have the right to access your personal data on sinartoto. You can view your account information, transaction history, and betting records by logging into your account. You have the right to request correction of inaccurate data. If you believe your data is incorrect, contact our support team and we will investigate and correct it if necessary.

You have the right to request deletion of your data, subject to legal and operational constraints. We may not be able to delete data if we are required by law to retain it or if deletion would prevent us from settling outstanding bets or processing pending withdrawals. You have the right to object to certain uses of your data, such as marketing communications. You can manage your communication preferences in your account settings.

Cookies and tracking

We use cookies on sinartoto to remember your login session, store your preferences, and analyse how you use our platform. Cookies are small files stored on your device. You can control cookies through your browser settings. If you disable cookies, some features of sinartoto may not work properly.

We use analytics cookies to understand which features are popular, where players encounter issues, and how to improve sinartoto. We do not use cookies to track you across other websites. We do not sell cookie data to third parties.

International data transfers

Our sinartoto servers may be located outside Indonesia. When you use sinartoto, your data may be transferred to and stored in other countries. We ensure that any international transfer complies with applicable data protection laws. We use standard contractual clauses and other safeguards to protect your data during transfer.

Contact us about privacy

If you have questions about how we handle your data on sinartoto, or if you believe we have misused your information, contact our support team. You can reach us through the contact methods listed in our footer. We will investigate your concern and respond within a reasonable timeframe. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

We at sinartoto are committed to protecting your privacy and operating transparently. This notice may be updated from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated notice on sinartoto and updating the effective date. Your continued use of sinartoto after such changes constitutes your acceptance of the updated notice.